Returns

Effective date: February 23, 2024

 

Return Policy

We accept returns on all full-price items made within 30 days of purchase for unused, unworn, unwashed, with all original tags attached, in original packaging, in saleable condition, and have a Return Authorization for merchandise purchased on this website.  Returns without a Return Authorization will not be accepted. In our sole discretion, if we determine that your return does not meet these criteria, the return will be rejected, and we will notify you by email.

While we do not offer exchanges, instead you can place a second order for the right size or color and once we receive your return, we'll process a refund to your account.

Final Sale items are not eligible for a refund.  International purchases are final sale and may not be returned or exchanged.

If the product you received was damaged or we shipped the incorrect size of color, then please email us at cs@rebecca.com so that we can make it right.  And as such we will not charge you shipping or return fees.

Original Shipping costs are non-refundable.  Rebecca charges a return fee of $12.00. This amount will be deducted from your refund.  Please allow 7-10 business days of your return shipment to arrive at our processing center.

Approved returns will be refunded to the original form of payment after deducting the above-mentioned costs/fees.

If we receive the return package after 30-days from the date of Return Authorization, then the Return Authorization will be void.  In that case, the return will not be accepted nor refunded, and the item will immediately be shipped back to you at your cost.  There are no exceptions.

COD packages will not be accepted and will be denied.  After we have received your return, it may take 7-10 business days to approve and process your refund.  During peak seasons, it may take up to 5 additional business days.  Your financial institution may take additional time to post the refunds we issue, and they may take additional 10-15 business days to post the monies to your account. 

We reserve the right to reject any returns that does not comply with the conditions above.  If your return package is not accepted, it will be sent back to you and a refund will not be processed. We will notify you by email.

 Since the setting of computers and monitors varies, we are not able to guarantee the 100% accuracy of the colors of products displayed on our website.

 We monitor account activity and reserve the right to refuse transactions, assess fees, and/or close accounts based on order or returns behavior.

 We are the sole sellers of Rebecca products and if you purchased Rebecca products from another retailer, we cannot process or accept such returns that were not purchased on this website.  We are happy to answer any questions related to our products, but we are unable to process any returns, exchanges, credits, refunds, or repairs for any product purchased not made on our website.

 All sales prior to Jan 19, 2023, are Final Sale and are not covered under the Rebecca 30-day warranty.